ORDER PROCESSING TIME

All orders are processed within 2-3 business days. Made to order items can take up to 4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

DELIVERY ESTIMATES & OPTIONS

DHL

       DHL Premium Express (UAE) - FREE

          1-3 Business Days

       DHL Premium Express (Europe) - FREE

          3-7 business days

       DHL Premium Express (non-EU) - FREE*

          3-7 business days


ARAMEX

       ARAMEX Express Express (UAE) - FREE

          2-3 Business Days

     

Courier delivery delays can occasionally occur. We dispatch all our orders every Sunday, Tuesday & Thursday of the week.

*Shipping is free for orders above $300. Orders below $300, a flat shipping rate of $27 will be applied on checkout.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, TAXES & DAMAGE

  • NUDRESS is not responsible for any customs and taxes applied to your order at destination country. All fees imposed after shipping are the responsibility of the customer (tariffs, taxes, Import or Export Duties, destination county taxes & Return Shipment Duties and Taxes, etc.,).

 

  • NUDRESS is not liable for any products damaged or lost during shipping. However; all our shipments are insured for its declared value. If you received your order damaged due to courier negligence, please contact DHL or Aramex using the tracking information you received from us in order to file a claim. Please save all packaging materials and damaged goods before filing any claim.

Send us an email at orders@nudress.com to arrange for the return and a replacement for your order.

European Taxation & Customs Union

  • Import duty for EU countries on orders up to €150,- exempt from duties. However, Value Added Tax (VAT) will be payable by EU customers based on EU tax regulation and laws.

  • If the value of the ordered goods is above €150, you may also have to pay customs duties, in addition to VAT, when they enter the EU.

Calculate estimate import duty for orders above €150

  • On the basis of the data provided in the customs declaration by NUDRESS and based on your order details and the supporting documents that accompany it, the competent customs officers determine, impose and collect Customs duties that are due.

  • Customs duty is calculated as a percentage of the customs value is made up of:

    • The price paid for the goods.

    • The insurance cost -if any

    • The shipping cost -if any

  • Returns orders from EU & VAT refund; If the goods were cleared by customs then VAT legislation does not allow you to get this VAT back. You can claim back Customs duty if, at the time of release if goods arrived defective or damaged, provided that you return the goods to NUDRESS first using a return label we will provide free of charge.

CASH ON DELIVERY (currently unavailable)

  • If you do not wish to make an online payment, you can choose to pay in cash when you receive your order.

  • The amount specified during checkout is the exact amount that you will have to pay. Considering the price of the product.

  • Upon delivery, the carrier will collect the amount due for the order total.

  • Payment for COD will only be accepted in the local currency (United Arab Emirates Dirhams).

  • COD is subject for 48hr cancellation in the event of courier could not reach customer to arrange delivery time.


If you are requested to pay more than the mentioned amount, please get in touch with our customer service crew at 800-NUDRESS (683 7377) in UAE and +971 800-NUDRESS (683 7377) worldwide or chat with us on WhatsApp Or iMessage

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