All orders are processed within 2-3 business days. Made to order items can take up to 4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
ORDER PROCESSING TIME
DELIVERY ESTIMATES & OPTIONS
DHL Premium Express (UAE) - FREE
1-3 Business Days
DHL Premium Express (International) - FREE*
3-7 business days
ARAMEX Express Express (UAE) - FREE
2-3 Business Days
ARAMEX Express (International) - FREE*
7-12 business days
Courier delivery delays can occasionally occur. We dispatch all our orders every Sunday, Tuesday & Thursday of the week.
*International shipping is free for orders above $300. Orders below $300, a flat shipping rate of $27 will be applied on checkout.
CONFIRMATION & TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have any question, please contact us.
CUSTOMS, DUTIES, TAXES & DAMAGE
- NUDRESS is not responsible for any customs and taxes applied to your order at destination country. All fees imposed after shipping are the responsibility of the customer (tariffs, taxes, Import or Export Duties, destination county taxes & Return Shipment Duties and Taxes, etc.,).
- NUDRESS is not liable for any products damaged or lost during shipping. However; all our shipments are insured for its declared value. If you received your order damaged due to courier negligence, please contact DHL or Aramex using the tracking information you received from us in order to file a claim. Please save all packaging materials and damaged goods before filing any claim.
Send us an email at email@example.com to arrange for the return and a replacement for your order.
CASH ON DELIVERY
- If you do not wish to make an online payment, you can choose to pay in cash when you receive your order.
- The amount specified during checkout is the exact amount that you will have to pay. Considering the price of the product.
- Upon delivery, the carrier will collect the amount due for the order total.
- Payment for COD will only be accepted in the local currency (United Arab Emirates Dirhams).
- COD is subject for 48hr cancellation in the event of courier could not reach customer to arrange delivery time.
If you are requested to pay more than the mentioned amount, please get in touch with our customer service crew at 800-NUDRESS (683 7377) in UAE and +971 800-NUDRESS (683 7377) worldwide or chat with us on WhatsApp Or iMessage