ORDER PROCESSING TIME

All orders are processed within 2-3 business days. Made to order items can take up to 4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

DELIVERY ESTIMATES & OPTIONS

We dispatch all our orders every Sunday, Tuesday & Thursday of the week.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

DHL

       DHL Premium Express (UAE) - FREE

          1-2 Business Days

       DHL Premium Express (Global) - FREE*

          2-3 business days

* Shipping is FREE to non-EU countries for orders above $300.

   A flat shipping rate of $30 will be applied on checkout otherwise

* Shipping is FREE to EU countries for orders above $150.

  A flat shipping rate of $30 will be applied on checkout otherwise

* Accessiories are shipped separately. Delivery is 10-24 business days - Flat fees $7. Orders above $180 shipped FREE with DHL Express

ROUTE PACKAGE PROTECTION

  • Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolutions & refunds for any order issues.
  • NUDRESS™ uses Route Package Protection to covers lost, stolen, and damaged items that fit the criteria, with full refund.

  • You can submit a claim to Route Claims using your email and order number.

CASH ON DELIVERY (UAE ONLY)

  • If you do not wish to make an online payment, you can choose to pay in cash when you receive your order. Or receive your package at any Aramex branch in the UAE and pay in cash.

  • The amount specified during checkout is the exact amount that you will have to pay.

  • Upon delivery, the carrier will collect the amount due for the order total.

  • Payment for COD will only be accepted in the local currency (United Arab Emirates Dirhams).

CUSTOMS, DUTIES, TAXES

  • Value Added Tax (VAT) is an indirect tax that has been introduced by the government. The VAT is applicable to both individuals and businesses and is imposed on most goods and services that are bought and sold. VAT is 5%.
  • NUDRESS™ is not responsible for any customs and taxes applied to your order at destination country. All fees imposed after shipping are the responsibility of the customer (tariffs, taxes, Import or Export Duties, destination county taxes & Return Shipment Duties and Taxes, etc.,). Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

  • Import duty for EU countries on orders up to €150,- are exempt from duties. However, Value Added Tax (VAT) will be payable on arrival by EU customers based on EU tax regulation and laws. Calculate estimate import duty for orders above €150

  • We do not collect Value Added Tax (VAT) for European Union countries, USA, Canada, UK, Norway, Australia, Norway, and new zealand.

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